-- ## 9: Ticket Work Summary ## -- -- Reports Must Be Accessed From the Management Screen SELECT __ticket__ as __group__, __style__, ticket, newvalue as Work_added, author, time as datetime, _ord FROM( SELECT '' as __style__, author, t.summary as __ticket__, t.id as ticket, CASE WHEN newvalue = '' OR newvalue IS NULL THEN 0 ELSE CAST( newvalue AS DECIMAL ) END AS newvalue, ticket_change.time as time, 0 as _ord FROM ticket_change JOIN ticket t on t.id = ticket_change.ticket LEFT JOIN ticket_custom as billable on billable.ticket = t.id and billable.name = 'billable' WHERE field = 'hours' and t.status IN ($ASSIGNED, $ACCEPTED, $CLOSED, $NEW, $REOPENED) AND billable.value in ($BILLABLE, $UNBILLABLE) AND ticket_change.time >= $STARTDATE AND ticket_change.time < $ENDDATE UNION SELECT 'background-color:#DFE;' as __style__, 'Total work done on the ticket in the selected time period ' as author, t.summary as __ticket__, t.id as ticket, SUM( CASE WHEN newvalue = '' OR newvalue IS NULL THEN 0 ELSE CAST( newvalue AS DECIMAL ) END ) as newvalue, NULL as time, 1 as _ord FROM ticket_change JOIN ticket t on t.id = ticket_change.ticket LEFT JOIN ticket_custom as billable on billable.ticket = t.id and billable.name = 'billable' WHERE field = 'hours' and t.status IN ($ASSIGNED, $ACCEPTED, $CLOSED, $NEW, $REOPENED) AND billable.value in ($BILLABLE, $UNBILLABLE) AND ticket_change.time >= $STARTDATE AND ticket_change.time < $ENDDATE GROUP By t.id, t.summary ) as tbl ORDER BY __ticket__, _ord ASC, time ASC